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Scope of Application
These terms and conditions govern the use of the web platform and the commercial processes managed by Wiwu Europe Innovation S.L. Registering an account or placing an order implies full acceptance of these terms.
Account Registration and B2B Channel
This store is geared towards the professional and wholesale distribution channel. Wiwu Europe Innovation S.L. reserves the right to verify the business status of clients before enabling professional pricing or processing orders. The client is responsible for securely safeguarding their login credentials.
Catalog, Stock, and Prices
Products and prices displayed on the platform are indicative and subject to availability. In the event of a temporary stock shortage or unavailability after an order has been placed, the client will be notified and offered an alternative, estimated delivery time, or a refund.
Shipping and Delivery
Orders are processed and shipped from our warehouse in Madrid according to the agreed terms and conditions for the Iberian Peninsula and the European Union. The indicated delivery times are estimates and depend on the corresponding logistics services.
Guarantees and Returns
All products sold are covered against manufacturing defects. Any issues or return requests should be reported to info@wiwub2b.com, including the order number and details of the case for processing.